Contact Centre Wellbeing
You would be surprised how many business leaders are in the dark regarding the impact of employees health and unhappiness on their Team’s productivity.
Poor workforce wellbeing accounts for more than a 25% reduction in productivity (HSE Report 2014/15)
The cost of ill health in the workplace
Is high and is rapidly becoming an issue that employers can no longer afford to ignore
1.2million people suffering from work related illness
27.3million lost working days
£14.3billion estimated cost of injuries & ill health
Musculoskeletal disorders (MSD’s) were responsible for 9.5 million lost working days in 2005 (Source: HSE)
The average days lost, per MSD case, weighs in at between 15-17 working days
Each MSD case costs companies an average of £1400 – £1600
Mental Health in Contact Centres
The Centre for Mental Health calculated that presenteeism from mental ill health alone costs the UK economy £15.1 billion per annum, while absenteeism costs £8.4 billion.
Research undertaken by the HSE reported:
Call handlers are more likely to report depressive tendencies than any other worker in a Contact Centre.
Call handlers were second, only behind managers in terms of anxiety.
Call handlers had the lowest job satisfaction scores comparing all workers in a Contact Centre (Source: HSE Research 2003)
It’s really easy to get started!
Workplace Wellbeing makes commercial sense
Take the first steps with a FREE consultation